Privacy Policy

1. Introduction

InsureFlow AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email management platform and related services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when registering for an account, including:

• Name and email address
• Company name and job title
• Phone number
• Billing and payment information

Email Data

When you connect your email accounts to our service, we process email content solely for the purpose of providing our classification and workflow automation services. This includes:

• Email headers (sender, recipient, subject, date)
• Email body content
• Attachments (for document extraction features)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and classify emails using AI technology
• Generate insights and analytics for your organization
• Send administrative communications
• Respond to customer service requests
• Detect and prevent fraud or security issues

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• SOC 2 Type II compliance

5. Data Retention

We retain your personal information and email data for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us. We will delete your data within 30 days of receiving such a request, except where retention is required by law.

6. Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (AWS)
• AI/ML services for email classification
• Payment processors
• Analytics providers

These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent where processing is based on consent

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: